Terms of service

General Terms and Conditions (GTC)

1. Scope of Application

These General Terms and Conditions (GTC) apply to all deliveries from Decaff GmbH to consumers. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity.

2. Contractual Partner

The purchase agreement is concluded with Decaff GmbH.

The contractual partner is:

Decaff GmbH, Handelshof 16, 28816 Stuhr, registered in the Commercial Register of Walsrode, HRB [number omitted].

3. Conclusion of Contract

The presentation of the products in the online shop does not constitute a legally binding offer, but merely an invitation to place an order. By clicking on the order confirmation, you submit a binding order for the goods listed on the order page. The purchase agreement is concluded when we accept your order by sending an order confirmation via email immediately after receiving your order. Please note that you are required to provide an email address to which you have access during the ordering process.

4. Prices and Packaging

The prices listed in the offer at the time of ordering apply. These final prices include the legally applicable value-added tax (VAT) in Germany. For items on special offer or for which a voucher has been redeemed, the reduced price will be reflected in the final offer. The packaging becomes the property of the customer upon receipt.

5. Payment

We generally offer the following payment methods: credit card, Amazon Pay, PayPal, direct debit via PayPal, Sofort by Klarna, financing via Klarna, Apple Pay, and Google Pay. We reserve the right not to offer certain payment methods for any given order.

Payments are processed according to the respective terms and conditions of the providers (e.g., PayPal, Klarna, Apple, Google). Please note that we only accept payments from accounts within the European Union (EU) and Switzerland.

6. Vouchers and Codes

No vouchers or codes have been selected.

7. Cancellation Policy

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period begins on the day you, or a third party designated by you (other than the carrier), take possession of the goods. To exercise your right of cancellation, you must send us a clear statement (letter, fax, or email) of your decision. You may use the model cancellation form, but this is not mandatory. After receiving your cancellation, we will send you a confirmation email.

In the event of cancellation, we will reimburse all payments received from you within fourteen days. We may withhold reimbursement until we have received the goods back or you have provided proof of return shipment. You bear the costs of return shipping. You are only liable for any loss in value resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

8. Exclusion / Expiry of the Right of Cancellation

The right of cancellation does not apply to goods that are made to customer specifications or are clearly tailored to personal needs. The right of withdrawal also expires for sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

9. Voluntary Return Policy

A voluntary return policy is not offered.

10. Delivery and Delivery Time

Deliveries are also possible abroad. Sales are limited to household quantities for end consumers. Delivery times depend on the product. Changes will be communicated by email. The customer may withdraw from the contract free of charge under the right of withdrawal, unless otherwise agreed.

11. Shipping Costs

Orders are shipped free of charge.

12. Warranty

Should delivered items exhibit obvious material or manufacturing defects, including transport damage, please report them immediately. This does not affect your statutory warranty rights. For defects within the two-year warranty period, you have the right to subsequent performance, replacement, or – if the legal requirements are met – to rescission, price reduction, or damages.

13. Retention of Title

The goods remain the property of Decaff GmbH until full payment has been received.

14. Liability

We are liable without limitation for intent, gross negligence, and in accordance with the provisions of the Product Liability Act. In cases of slight negligence, we are only liable for injury to life, body, or health, or for breaches of essential contractual obligations. In such cases, liability is limited to typical, foreseeable damages. This limitation of liability also applies to our